Our Frequently Asked Questions 

A. The Express is the maintenance of the natural nails, taking care of the cuticles, shaping and polishing the nails. Spa Manicure has the soaking, exfoliating and moisturizing of the arm and full care of the nail. Spa Pedicures complete lower leg and foot care including exfoliating, moisturizing, massage the cuticles, shaping and callus removal and polish.

A. We have ½ hr, One Hour and One and Half-Hour Massages. All of our massages are customized to your needs. The ½ Hour massage generally is for one area of your body, either an upper body massage or a lower back, is perfect for problem area, recommended for an area in need of extra therapy. The One Hour is a full body, it's great for total body care. The One and a half-hour is a full body but more attention to each area.

A. Other than the obvious 30 minute time, in a nutshell, the 60 minute facial allows enough time for the treatment of the face while the 90 minute facial allow more time for the Esthetician to bring all of the treatments down the neck and to the décolleté (the place where aging and sun damage shows most).

A. All of our technicians are skill certified and are required to go through an advanced training program. If you have special needs, we are able to personally recommend someone for you in regards to that specific area.

A. We have two Day of Beauty spa packages:

Our ½ Day of Beauty, A Passage to Wellness and Beauty, you spend 4 to 4 1/2 hours, depending on the spa services chosen.

Our Full Day of Beauty, A Time for Wellness and Beauty, you spend 6 1/2 - 7 hours, depending on which spa services chosen.

* We recommend making your reservations 2-3 weeks

before your requested date for

Friday and Saturday appointments.

A. They are both non-refundable, the service series is valid to one guest and the gift cards are transferable. 

A. Approximately ten foils, perfect for teens, that would like some accent color or to add some extra pizzazz to a basic color. These foils are generally placed over the part line and occupy the very top of your head.

A. Volume and fullness are obtained from products, hair cutting techniques, perms, color and specific styling techniques. It is best to have a conversation with your stylist to customize your products and service to create the fullness that you are striving for.

A. A perm will give you a uniform curl throughout your hair, as opposed to size inconsistent curls mostly at the ends of the hair strand. Though a perm will give you support that you will need for long lasting sets, it will not look like a curling iron or roller set or loose long curls.

A. Two chemical services performed on the same day can be damaging to your hair and could cause your hair color to fade. It is recommended to wait a minimum of 3-7 days between services.

A. It is best to get a strand test before layering perm or relaxer chemicals over colored hair, especially lightened hair.

A. The most common solution would be to first perform a color wash and then go through with a re-coloring process. This service is considered a "Corrective Color" and will take at least 2-3 hours, depending on the individual's situation. The level of damage caused by the process depends on the original condition of the hair, so a trim may be encouraged, along with a series of Botanical Hair Treatments.

A. Build up as a result of those minerals and chemicals will cause your hair to feel dry, snarly, or appear overly glossy. Regular Malibu treatments, monthly in bad cases, and using Aveda's Sun Care Products once a week, daily for pool use, will make a huge difference. Mineral build up on the hair can prevent proper absorption of hair color and prevent your hair from styling to its highest standards. Also, if you are a swimmer, always wet your hair down in a shower before entering the pool.

A. This would be considered a "Corrective Color". We recommend preparing the hair first with a filler color and then applying the desired color. This two-step process will prevent fading and provide for the richest color possible. This type of service will take at least 2-3 hours and may require a trim afterwards, depending on the original condition of the hair.

A. Book your appointment for an all over color and a foil. The type of foil you choose depends on the amount of highlights or low lights you would like. These services will leave your hair looking very natural and gray free. Getting a foil and a color will also require less maintenance than just one solid color.

A. Using Aveda's Brilliant Shine for coarse hair or Light Elements Smoothing Fluid for fine hair, in your wet hair daily will give you a glow between shampoos. Aveda also offers a semi-permanent glossification service that can be performed between colors that will last until your next chemical service.

A. Stimulating the hair follicle at the root by brushing or massaging will encourage growth. Make sure you have a balanced diet. Use the Damage Remedy Treatment once a week to keep the condition of your hair at its best, and to prevent breakage and split ends. Only use a comb gently on your hair while it’s wet to reduce the amount of breakage. Brushes can be too forceful on your vulnerable wet hair. Another option would be to ask your hairstylist to recommend a fun new color for your hair. When you're trying to maintain long hair and feel good about it, sometimes all it takes is a small but exciting new change to feel fresh and beautiful again.

A. Aveda has a semi-permanent color line, which, as the color grows out, begins to fade leaving your hair without a drastic line between the color and the natural re-growth. Another option would be to blend your gray with a two-color foil and haircut. This technique grows out very natural and will make you look 10 years younger for a longer span of time.

A. You should come dressed in comfortable clothes. Something that is easy to take on and off. Also, leave jewelry at home to avoid leaving it behind.

A. No, you are able to undress to your comfort level.

A. That is up to you and your therapist to decide. It varies from person to person. At an average, most people could use a massage every 4 weeks. Listen to your body and it will tell you when you are in need of your next massage.

A. Get comfortable and focus on your breathing. If your therapist wants you to adjust your position, they will ask you to move or just do it for you. Do what feels right to stay comfortable and relaxed. Feel free to ask questions at any point during the service. In order to receive your ideal massage, make sure to communicate with your therapist on your comfortability with the room's temperature and the pressure being applied to your muscles. The main priority of the therapist is to help you and listen to your needs and would be more than happy to adjust according to your comfort level.

A. If you have sensitive skin, let your therapist know. There are specialty oils that can be used. We use Aveda Pure Base massage oils. If you have further questions on the ingredients, feel free to call Aveda's information line: 1-800-328-0849.

A. No. There are several medical conditions that would be negatively affected by receiving a massage. Your therapist will ask some general health questions to rule out any contradictions. It is important to let your therapist know about any health issues or medications being taken before the service. If you have specific questions, feel free to call and consult with your therapist before your appointment.

A. European gel nails are made of a nonporous gel compound that is completely clear but can be worn natural, French manicured or polished. It is a flexible product when it hardens but is virtually damage free. The product allows you the ability to use sunless tanning beds or be in a smoky environment without nail discoloration. The gel seals much better than acrylic and is aroma free. Having gel nails allows the client to wait longer in between fills, therefore saving time and money.

A. Before attempting to use a buffing block at home, it is best to consult with your nail technician because it is easy to over-buff the nail. Regular manicures will consistently keep the nail bed smooth, as well.

A. Fungus grows on the nail as well as under the nail. Using Aveda's Tea Tree oil at the base of the nail is a relatively quick and affective way to get rid of fungus. Tea Tree oil's natural antibacterial elements will safely clean the nail bed, without harsh medications or surgery.

A. For best results, manicures should be done every 3 to 4 weeks to maintain healthy skin, cuticles and nails. Depending on your personal wear and tear, pedicures are recommended every 4 to 6 weeks. This allows you to maintain callous removal, dry skin, and address any other issues.

A. A square shape with rounded edges is the strongest nail form. It is the strongest because it allows for less stress on the breaking point.

A. No, they do not.

A. No, because of the nonporous compound, gel cannot absorb the natural moisture from the natural nail bed. The minimal lifting creates less tearing of the natural nail.

A. Every 3 to 5 weeks depending on the individual's average wear and tear, the speed of growth and the size of the natural nail bed. Your technician will let you know what is right for you.

A.  A facial is an invigorating yet relaxing multi-step treatment designed to take care of your skin.

The basic steps of a facial, which are customized to each guest and their specific needs, include; deep cleansing, exfoliating (removing surface dead skin, dirt and free radicals) and treating any skin issues with massage, mask, serums, steam, enzymes and/or moisturizers that promote clear, health and well hydrated skin, which helps you look younger. No two facials will ever be the same, since your skin is always changing.

A. Tulasara is Aveda’s newest line in their skincare world. Tulasara is Sanskrit and means “moving forward balance”. It is inspired by Ayurveda and the Ayurveda approach to healthy, balanced skin. Our Estheticians are armed with this fantastic plant based line that can treat issues from dry skin all the way to acneic and aging skin.

But for the more aggressive client, our Estheticians can also reach for lactic, glycolic and trichloroacetic acid (TCA) peels and enzymes offered via our second line of skin care products.

A. Other than the obvious 30 minute time, in a nutshell, the 60 minute facial allows enough time for the treatment of the face while the 90 minute facial allow more time for the Esthetician to bring all of the treatments down the neck and to the décolleté (the place where aging and sun damage shows most).

A. Sometimes. It depends on your skin conditions and whether it’s a necessary part of purifying your skin. You can speak with your Esthetician and decide during your consultation on the day of your service.

 A. It is a facial protocol that includes multiple exfoliation techniques that empower the Aveda’s Plant Peel to make it more effective. This specific protocol;   

·         Smooths and softens skin after a single treatment

·         Visibly reduces fine lines and wrinkles after four treatments

·         Visibly reduces the look of age spots and evens the look of skin tone after regularly spaced            treatments

·         Refines the look of pores after four treatments

It has been clinically tested and proven effective; same results as a 30% glycolic peel.

A. Yes! We all need sun block. Use no less than (15%) SPF15. Remember to reapply, we recommend to start 3 days prior to going on vacation or if you plan on spending extensive amounts of time outside. It helps to build up protection on the skin. Aveda has reformulated its products so that their makeup and skin care has a built in sunscreen.

A. Hyper pigmentation is sun damage. It helps to get facials and use products that will help stop the bonding between cells and lighten the damage. Glycolic peels, microdermabrasion, a consistent skin care regimen with the right products and wearing sun block for the remainder of your life. Aveda has created the Brightening Essence skin care line, which fade the appearance of skin discoloration. Using the Tourmaline Charged Exfoliating Cleanser will also encourage skin cell regeneration, so your new, fresh skin will constantly glow, as opposed to having the dull, dry appearance of old skin.

A. Optimal time would be every 4 to 6 weeks. Your skin care specialist can set up a plan with you for your individual needs.

A. We recommend clients arrive with a fresh face free of makeup and moisture. Clients new to lash extensions should arrive 15 minutes prior to fill out our consent form.

A. Yes! Of course you can! As long as you wait 24 hours after your appointment, the adhesive needs to fully dry/cure. If you do get them wet, that process will be compromised and the lashes will fall off.

A. We recommend every two to three weeks for a one hour fill. Our natural lashes will shed anywhere from 2-5 lashes per day, so this is normal to lose some throughout those weeks before you come in for a fill. There are several factors that will affect the strength and growth of your lashes including; cleansing products, cosmetics, athletic activities, seasonal changes, sleeping habits (back is best), glasses/sunglasses pressing against them.

A. There isn’t any reason that lash extensions should damage your natural lashes unless they are applied incorrectly.  This is why we feel so strongly about educating our lash technicians before taking clients. We have seen clients come in from other companies that are applied incorrectly that can cause breakage or delay growth to our natural lashes. In these cases, we will recommend a removal and waiting period of 3 weeks to let your lashes rest and grow back in before adding more lashes. 

A. Reactions are not common, though they can occur. Generally getting lashes can be an adjustment period of about 24 hours.  If you notice redness/itching/swelling of your eye area this may be your body adjusting, however if this continues past the 24 hour period, please contact us.

The first 24 hours are crucial, you need to keep them dry for at least 24 hours to let the adhesive fully dry/cure. If you introduce water too soon, your lashes will be compromised and they will fall off.

Washing and brushing every day is a must for lash extensions, this will help keep them healthy! Any debris, buildup of makeup, dirt will create retention issues. With your first application we will supply you with brushes to clean them and to brush them out.

Please do not use any oil based products in your cleansers, makeup, makeup removers, etc. Oil just like debris, will break down the adhesive on your lashes that can create retention issues. Natural oils from your skin/facial area can also create this issue so be sure to have a balanced daily skin regimen to help.  We also do not recommend using mascara because it is very difficult to completely remove the mascara from your natural lashes creating a residue on your natural lashes so the lash extension will not adhere correctly.  

Be mindful of these subconscious tendencies, as touching won’t cause lash loss, however oils from our hands and constant touching/tugging will.

We know this is difficult, but it is important. Clients who tend to sleep on a certain side or face will notice an increase amount of lash loss. Waking up to lashes on your pillow means your lashes are rubbing against the pillow and falling off throughout the night. If sleeping on your back is not do-able, an alternative to back sleeping is getting a silk pillow case so its gentler on your lashes, it is not as effective but still helpful!

Lash retention will vary for everyone.  Because of this, we recommend pre- scheduling your future appointment after your application for 2 weeks out for a one hour fill.